Questions and answers

Everything you might want to know before you get started.

How does it work?

You choose a package and check out. Right after, you land on a short page where you tell me a little about your place and add your photos. Within 48 hours I send back a folder with your retouched photos and a fresh write-up, ready to post.

Do you need to visit my property?

No. That is the whole idea. I work from the photos you already have, so there is no shoot to schedule, no one at your door, and no waiting for a sunny day.

What kind of photos should I send?

Whatever you already have is a great start. Send as many as you like and I will pick the strongest ones to work on. Clear, recent photos of each room and the outside help most.

How fast will I get my files?

Within 48 hours of receiving your payment and your photos. If I am waiting on anything from you, the clock starts once I have it.

What if I do not love the result?

Tell me and I will make it right. Your order includes reasonable revisions within seven days, whether that is adjusting a photo or fine-tuning the wording.

Will this guarantee more bookings?

No, and anyone who promises that is not being straight with you. Stronger photos and a better write-up help most listings, but bookings depend on your pricing, calendar, location, reviews, and the market. What I promise is honest, high quality work on your photos and write-up.

Which platforms do you write for?

Airbnb, VRBO, and Booking.com, plus your own direct booking site. The Full Listing covers one platform, and the Direct Booking package covers up to three plus a website.

How do I pay?

Securely by card at checkout, handled by Stripe. You pay up front, then go straight to the page where you add your details and photos.

Is my information safe?

Yes. Your details and photos are stored securely, used only to do your work, and never sold. See our Privacy Policy for the full picture.

Can you build me a booking website?

Yes. The Direct Booking package includes a simple website so guests can book you directly and you cut platform fees. Email me if you want to talk it through.

Still have a question?

Email me and a real person will answer, usually the same day.

hello@staystudio.ca